NYC Hotel ADA Accessibility Statement

ADA ACCESSIBILITY STATEMENT

The Knickerbocker Hotel (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

We welcome feedback

If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at 1 844 389 9130 or [email protected] with a description of the issue you encountered and your contact information. Your experience matters to us.

The Knickerbocker Hotel website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter and Instagram.

Accessible Features and Amenities

The Knickerbocker Hotel is ADA compliant in accordance with the construction statutes of the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

Property features

Accessible public entrance.

The registration desk is 30” high.

Accessible route from the public entrance to the registration area and accessible rooms.

Accessible elevator. Accessible route to the elevator from the public entrance, registration desk and rooms.

Accessible emergency exit.

Accessible public restroom.

Accessible concierge desk.

Accessible route from parking area to the main entrance.

Parking is valet only.

TTY for guest use.

Visual (strobe light) alarms.

Guest room televisions have closed captioning or closed captioning decoders are provided.

Braille signage throughout.

Accessible food and beverage outlets:

Jake’s Coffee Roasters, Charlie Palmer at the Knick, St. Cloud

Accessible route to all food and beverage outlets from the public entrance and accessible rooms.

Accessible meeting and event facilities (The Salon and St. Cloud), and accessible route to meeting and event facilities from the public entrance and accessible rooms.

Accessible exercise facilities, and accessible route to exercise facilities from the public entrance and accessible rooms.

Service animals are welcome at the Knickerbocker Hotel.

Accessible guest rooms

Superior Two Queen Beds Mobility Accessible

2 queen beds

Roll-in shower